Payment / Dispatch

Shipping and payment terms:

1. Shipping

dhl

We deliver all products directly from stock. If available, all products will be immediately shipped. Orders are shipped via DHL.

1.1 Shipping within Germany

Shipping within Germany is charged at a flat rate of € 5.- Shipping is free for orders over the value of € 30. Orders are delivered within two business days at the latest.

1.2 Shipping to EU countries

Orders within the European Union are shipped at a flat rate of € 10.- Shipping is free for orders over the value of € 70.- Deliveries to end-users include a VAT of 19%. Deliveries to commercial customers are made free of charge by indicating a valid VAT-Id No. Orders are delivered within five business days. The total weight of the ordered items is limited to 15 kg.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

1.3 Shipping to the neighboring countries of the EU

We deliver to the following neighboring countries of the EU at a flat rate of € 10.- Shipping is free for orders over the value of € 70.- Delivery is exempt from VAT. Orders are delivered within five business days. The total weight of the ordered items is limited to 15 kg.

Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Macedonia, Monaco, Montenegro, Norway, Republic of Moldova, Serbia, Switzerland, Ukraine, Vatican City.

1.4. Shipping to non-EU countries

We deliver to the following non-EU countries from a minimum order value of € 50.- The total weight of the ordered items is limited to 10 kg.

  1. Standard Shipping:

    When choosing standard shipping, orders are delivered at a flat shipping rate of € 15.- Shipping is free for orders over the value of € 150.- Delivery is exempt from VAT. Orders are delivered within 12-15 business days.

  2. Express shipping:

    When choosing express shipping, orders are delivered at a flat shipping rate of € 20.- For orders over the value of € 200.-, the flat shipping rate is reduced to € 10.- Delivery is exempt from VAT. Orders are delivered within 8-10 business days.

Afghanistan, Algeria, Angola, Antigua, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Barbuda, Belize, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Cuba, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, People's Republic of China, Peru, Philippines, Qatar, Russia, Rwanda, Saint Christopher and Nevis, Saint Lucia, Saint Vincent, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tristan de Cunha, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, Uruguay, USA, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

2. Payment

Please select the option "Card" during the "Payment Method" step.

We accept the following credit and debit cards:

visa   paypal master amex

Please enter your card details on our payment site. Makkahclockshop.com uses state-of-the-art server security software with SSL encryption that protects your card details from interception and manipulation during the transfer.

The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the amount will be released).

2.1 Payment by Visa or MasterCard

The system checks whether the credit or debit card is participating in the 3-D security programs Verified by Visa or Mastercard SecureCode. These are security procedures specially developed for these types of cards that check whether the legitimate cardholder and the legitimate online retailer are actually participating in a transaction. If a cardholder is registered on the 3-D secure procedure using one of the registration methods, an additional query screen will open after entering the card details. This query screen is linked to your bank and asks you to enter the secure code (a password that you have previously selected). The transaction can only be completed by entering the correct password.

If your credit card is not registered with any of these programs, the payment will be processed without further authentication. For more information about the credit card security systems, please visit:

Verified by Visa or Mastercard SecureCode

2.2 Payment by American Express

The system checks whether the delivery address specified in the order is identical to the address that was provided to American Express as the billing address (Amex address verification system, abbrev. "AVS"). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.

The following applies for all payments by credit or debit cards: Refunds from returns will always be credited back to the credit card used for the purchase.

2.3 Payment by PayPal

Please select "PayPal" as your payment method. You will be automatically redirected to PayPal site. If you have a PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can open one and then confirm with the payment. Refunds from returns will always be booked onto the PayPal account used for the purchase.

3. Duties & taxes

3.1 Duties and taxes within the European Union

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

3.2 The EU includes the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus (southern part), Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

3.3 Customs, Duties & Taxes outside of the European Union

When ordering from makkahclockshop.com, you're responsible for assuring the product can be lawfully imported to the destination country. 

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Makkahclockshop.com has no control over these charges, nor can we predict what they may be. 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estima

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